Apply for position - Customer Service Executive
Job Summary
Operations•Posted Mar 19, 2026
The Customer Service Executive will be responsible for ensuring a high-quality client experience through responsive support, accurate record-keeping, and efficient coordination across internal teams. The role emphasizes professionalism, confidentiality, and timely resolution of client requests.
Position Type
Full Time
Department
Operations
Reports To
Managing Director
Responsibilities
Client Support:
- Respond to client queries via phone, email, and internal systems in a timely and professional manner.
- Ensure accurate record-keeping and update client information where required.
Service Coordination:
- Coordinate with internal teams to resolve client requests and escalate where appropriate.
- Maintain service quality by tracking request types and resolution timelines.
Process & Documentation:
- Follow internal processes to ensure data privacy and confidentiality of client information.
- Contribute to continuous improvement initiatives for client service workflows.
Qualifications & Experience
- Minimum 2+ years of customer service experience in a professional environment.
- Strong communication skills with a client-first attitude.
- Good organization and ability to prioritize under pressure.
- Comfort working with internal systems and record-keeping processes.
- Ability to maintain confidentiality and handle sensitive requests responsibly.
- Basic knowledge of operational workflows and escalation processes.
- Strong interpersonal skills and professionalism.
- A relevant qualification is an advantage.
Key Competencies
- Excellent communication and customer empathy.
- High attention to detail and documentation quality.
- Strong problem-solving and escalation judgment.
- Reliability and time management.
- Adaptability across service channels.
Performance Indicators
- Resolution time for client requests.
- Client satisfaction and feedback outcomes.
- Accuracy of records and documentation quality.
- Service escalation effectiveness and follow-through.
- Operational efficiency against service KPIs.